Support desk open Mon–Fri 09:00–18:30 HKT · 24/7 monitoring Mon–Fri 09:00–18:30 HKT

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Technology services for working offices

Six services, one Kowloon team. Remote when that is faster; on site when a rack, a laptop or a meeting-room PC will not wait.

Helpdesk and field support team

Helpdesk & Field Support

The everyday IT function: tickets in English, new joiners set up properly, and an engineer who can be in your office the same day when remote access is not enough.

  • Desk support during office hours, with emergency cover after hours
  • Field visits for outages, hardware faults and new kit
  • Starter / leaver checklists so access does not linger
  • A simple monthly summary of what we fixed and what is next
  • One engineer who already knows the floor plan
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Cloud workplace infrastructure

Microsoft Cloud Workplace

Outlook, OneDrive, SharePoint and Teams arranged around how your firm actually files work — with identity locked down and licences you are not paying for leavers.

  • Domain cutover and mailbox moves with a rollback note
  • File libraries that match departments, not a dumping ground
  • Entra ID, MFA and device compliance
  • Backup of Microsoft 365 alongside any remaining servers
  • Annual licence sweep so unused seats are dropped
Endpoint and email security

Endpoint & Email Security

We harden the three things that get firms into trouble: inboxes, passwords and laptops. Then we write down who does what if something still gets through.

  • Mail filtering, MFA and admin-account hygiene
  • Endpoint detection and patch windows that fit office hours
  • DNS filtering and a sensible firewall baseline
  • Short awareness sessions in English, not a two-hour video
  • Incident notes: who to email, what to isolate, how to restore
Office networking and Wi-Fi

Wi-Fi & Office Networking

New floors, refreshes and comms rooms that have grown messy. We survey, install, label and leave drawings so the next visit is not a treasure hunt.

  • Wi-Fi heatmaps, access points and a guest network that stays guest
  • Cat6 / fibre, patch panels and tidy racks
  • Switches, firewall and UPS with labelled ports
  • As-built notes and a port schedule you keep
Teams voice and collaboration

Teams Voice & Collaboration

Reception, mobiles and meeting rooms on one platform. Hunt groups that still ring when people are between TST and a client site.

  • Microsoft Teams voice, softphones and desk sets
  • Meeting-room bars and booking displays
  • Queues, greetings and recording where you need it
  • Number moves planned around a working day, not a weekend surprise
Backup and hardware recovery

Backup, PCs & Recovery

Copies we have restored, spare laptops when one fails, and business-grade hardware we specify, supply and chase through warranty.

  • Image backup and Microsoft 365 backup with restore tests
  • Loan PCs held in Tsim Sha Tsui
  • Procurement of laptops, firewalls and access points
  • Warranty and RMA so your staff are not on hold with a vendor

Want a second opinion on your current IT?

Ask for a free review. We will list what is fragile, what is overpriced, and what can wait.

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